FAQ
Out of Stock Items
If you email us what products you are seeking, we can notify you the day they will be added to the site, or we can manually add an order to secure those products to you.
Shipping Costs
Zone1 | Small Items: $12.95 | Fixed shipping: $17.95 | $165+ Order = Free
Zone2 | Small Items: $17.95 | Fixed shipping: $29.95 | $165+ Order = $39.95
Zone3 | Small Items: $22.95 | Fixed shipping: $39.95 | $165+ Order = $49.95
Canada Shipping
At this time we do not ship into Canada. We are working on a solution for you folks up north.
PO Boxes
We ship with UPS and are not able to ship to PO Boxes at this time
Shipping Time Frame
As standard, we ship with UPS (some situations we do use USPS). We ship out every Tuesday and Thursday, if ordered by the day prior.
Shipping Damage
We have very little damage and are continually improving our packages, however sometimes they have a "rough" ride. It can be common for windows flanges to have a slight bend. This does not hurt the structure and can easily be bent back into place. In the unfortunate circumstance they are not usable, please email photos to info@backyardbuildingproducts.com. Include the following:
- - Your order #
- - List of damaged items
- - Photos (needed to file claim)
- - Overall Photo of Package
- - Photo of each shipping label
- - Photos of Damage