Shipping policy

At Backyard Building Products, LLC, we strive to provide our customers with the highest level of service possible. This includes prompt and reliable shipping of our products to your location. Below, you will find our shipping policy to help you understand how we handle shipping and delivery of our products.

Shipping Timeframes:

Most of our products are made to order and require a production time of approximately 2-3 days. Once your product is complete, we will ship it to you using a reliable shipping carrier. The estimated shipping time will depend on your location and the carrier used. Please note that shipping times may be longer during peak periods or due to unforeseen circumstances.

Shipping Charges:

Shipping charges will be based on the ordered product. You will be able to view the shipping charges at checkout before placing your order. We offer free shipping to many locations within the continental United States, but additional charges may apply for expedited shipping or shipping to certain remote areas.

Delivery Method:

We use reputable shipping carriers to deliver our products, including USPS and UPS. Your product will be delivered to your doorstep or curbside, depending on the carrier's policies and the size of the product. 

International Shipping:

At this time, we only ship within the continental United States. We do not offer international shipping.

Order Tracking:

Once your order has shipped, you will receive an email with a tracking number and instructions on how to track your shipment. You can also log in to your account on our website to view the status of your order and track your shipment.

Damaged or Lost Shipments:

In the rare event that your product is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement product as quickly as possible.

Thank you for choosing Backyard Building Products, LLC for your outdoor living needs. If you have any questions about our shipping policy, please don't hesitate to contact us.